Note: If you find multiple normal.dotm files or a ~normal.dotm file then delete those too. Delete any other files that have Normal in it but make sure you are in the User Templates folder.Press Command and Delete key (Command + Delete) to delete the file.~/Library/Application Support/Microsoft/Office/User Templates/ and press Enter.Press Command + Shift + G keys to open the Go To Folder window.So, simply delete the corrupt file and it will automatically be recreated the next time you start Microsoft Office.įollow the steps given below to delete Normal.dotm file If the Microsoft Office can’t find the Normal.dotm file then it creates a new one automatically. Microsoft Office 2016 looks for this specific file every time you open the Microsoft Office. Since the most likely cause of the error is corrupt Normal.dotm, deleting the corrupted file resolves the issue. If you are seeing this message then the most likely scenario is that the Normal.dotm is corrupted. Normal.dotm is a template which is used as the basis of creating new blank documents. The reason behind this issue is your Normal.dotm. Examples of these variant error messages are “Do you want to replace the existing Normal.dotm” or “Changes have been made that affect the global template. There are some variations of this error message that you might see. If you are seeing this error when trying to open Office 2016 then you won’t be able to open the files successfully. This message can appear when opening the Microsoft Office 2016 or upon closing the Microsoft Office 2016. If you are using Office 2016 on Mac then you might see the error Word cannot open the existing global template.
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